Healthcare Communication Skills Resources: Videos/Learning Modules/Webinars

Videos and one-page guides from Vital Talk, a nonprofit association with the mission of nurturing healthier connections between patients and clinicians.
-Establish Rapport
-Track & Respond to Emotion
-Disclose Serious News
-Offer Prognostic Information
-Conduct a Family Conference
-Defuse Conflicts
-Reset Goals of Care
-Bear Witness to the End
-Stay Strong
-Cultivating Your Skills

Online learning resource to teach communication skills for healthcare providers. Requires subscription but 4 demonstration modules are freely available.
-Build the Relationship
-Responding to Strong Emotions
-Giving Bad News
-Effective Clinical Teaching
42 multimedia modules demonstrate fundamental and advanced interactional skills, while providing users with knowledge, skills review and opportunities for reflection.Through interactive videos, physicians demonstrate encounters with standardized patients and provide text and video commentary on the interview. These real-world scenarios challenge learners to develop sensitivity to differing communication styles and difficult situations and improves their ability to respond respectfully and skillfully.

Managing Difficult Communication series includes:
-Difficult Encounters
-Difficult Conversations Across the Spectrum of Cancer Care
-Special Situations
-Telephone Conversations
-Culturally Competent Care
-Complementary Therapies and Cancer
CME credit available

-Dealing with differing health beliefs and values
-Complaint between physician and department
-Difficult patient - angry about office wait
-Patient requesting specialized labwork
-Reaching out to distressed colleague who refuses help
-Resident is yelled at by a consultant
-Inexperienced resident asks radiologist for MRI

Variety of videos on patient-clinician communication. Selected titles include
-What are ways to build quick rapport with patients?
-Recognizing and Responding to Emotion
-I am a patient and I need to be heard
-Cleveland Clinic's Empathy Series Continues - Patients: Afraid and Vulnerable

-Realizing “What Matters” (to Patients and Families)
-Reclaiming Empathy — Best Practices for Engaging with Patients

-Understanding Communication Preferences and Needs By Caregiver Communication Type
-Partnering with Patients to Co-Design Healthcare –Developing Patient Preferred Practices
Also includes links to webinars from Schwartz Center for Compassionate Healthcare and The Beryl Institute

Video demonstrations of communication skills discussed in the textbook, Smith's Patient-Centered Interviewing, Third Edition, 2012.